The age of computers.  Now if you have a problem you can e-mail support instead of calling them.  E-mails are very easy to ignore.  Unlike a ringing phone, the e-mail can sit gathering cyber dust in a virtual mailbox, inevitably meeting the scythe of the deleter.  At least if a human support person hung up the phone our anger would be immediate.  Now we are left to wonder if the e-mail was ever read. 

The DO NOT CALL list was a thing of beauty, twenty years late but by and large, worth the wait.  Now they tried a do not spam list ...ha!  Spam filters are at best a nuisance because they filter the occasional "good" e-mail and people such as myself don't bother going through hundreds of spam mails every day to see if a "good" e-mail was thrown to the side.  So perhaps the customer support people at Google, besides being very busy, overlooked my e-mail because it was considered spam.  Indeed the amount of customer service inquires probably amounts to what I would consider SPAM (hundreds if not thousands of e-mails).  So instead of becoming angry I merely remain frustrated, not knowing if my e-mail request for help was spammed away into the equivalent of a dead letter file, or merely ignored because I am annoying the customer support person.  The assumption of course is that Google is populated by people.  I best not look behind the curtain.